- In-Store
- By Post
- By Courier

Any product purchased In-store is returnable within 14 days of purchase considering the packaging is sealed and unopened, within this scenario we are more than happy to provide you with a full refund on your original payment. If you wish to return the item via post, then you will be responsible for any costs that are incurred for the delivery of the product in-store.

YOU MUST PRESENT YOUR RECIEPT AS PROOF OF PURCHASE WHEN CLAIMING A REFUND

Any items that are in promotion in conjunction with another item bought whether it is online or in-store, all items involved within the offer must be returned. All online purchased products incur at 25% of restocking fee plus any relevant delivery charges. Special order items are non-returnable. It is your responsibility to deliver the goods to us at the resealable condition including all instructions, packaging, labelling and the inventory itself. Any products that are in any condition other than what has been mentioned above, will be returned back to the customer with any additional delivery charges the company has to incur. The procedure to return any specified goods is to first contact Car Sound Security within 2 working days of receiving the product so that we could help you in creating a Returns authorisation number (RAN), as goods will not be accepted without this specific RAN and in result your right to cancel a refund will be rejected.

All products and services are provided with a 12 months warranty from the date of transaction and purchase. The acceptance of this type of warranty is based upon proof of purchase in which would be the receipt that must be presented in the establishment of a claim on a product/service issue, bank statements are unacceptable. Please note that your warranty can be voided due to customer malfunction, malicious damage, misuse, tampering,adjusting settings or taking the claim to another party or business prior to visiting Car Sound Security. Warranty is excluded from wear and tear; cosmetic damage and it is not transferable. Subsequently after 12 months, the Installation workshop will charge a fee for any removal or installation for a product. Customers can book an appointment for a vehicle re-inspection from 6 to 12 months from their original purchase date to ensure a thorough diagnostic and check has been completed in the attempt to prevent any further issues after the 12-month warranty.

We shall not be held responsible for any third-party labour charges you have paid for; the Policy implications suggests that any claim or issue should be dealt with our Car Sound Security engineers to resolve.

LABOUR IS NON-REFUNDABLE